Refund Policy

Refund Policy
At PISES (Private) Limited, we are committed to providing high-quality, eco-friendly alternatives to plastic products. Your satisfaction is important to us, and we stand behind the quality of our products and services.

1. Eligibility for Refunds
You may request a refund under the following conditions:

The product received is damaged, broken, or defective.

The product is low in quality or does not match the description shown on the website.

There is a genuine issue that makes the product unusable or unsatisfactory.

2. How to Request a Refund
To initiate a refund request:

Go to the Contact Us page on our website.

Fill out the form with your Order Number, Name, and a clear description of the issue.

You may also upload images showing the condition of the product (if applicable).

Our customer support team will respond within 48 hours and guide you through the process.

3. Refund Approval and Process
Once your complaint is reviewed and approved:

You will receive a confirmation via email or phone.

The refund will be issued using the original payment method or another agreed option within 7 working days.

4. Conditions
Refund claims must be made within 7 days of receiving the product.

The product should be unused (except in case of visible damage or defects).

We reserve the right to inspect and verify the complaint before processing a refund.